Terms of Service
Your trust is very important to us, and we know the importance of platform services to you. In view of this, the EURAMALL service provider reminds you:
This policy applies to all products and services offered by EURAMALL. If the products or services provided by EURAMALL (such as using the EUEAMALL account login) are used in the products or services of our affiliates and affiliates, but the independent platform service policy is not available, this policy also applies to this part of the products or services. We and our affiliates provide products or services to you.
In particular, this policy does not apply to other third-party services provided by you, nor does it apply to products or services in EURAMALL that have been separately set up with a separate privacy policy. For example, when the seller on EURAMALL relies on EURAMALL to provide services to you, the personal information you provide to the seller does not apply to this policy.
Before using the products or services of EURAMALL, please be sure to read and understand this policy carefully, especially in the bold/bold underlined terms. You should read it carefully and start using it after confirming that you fully understand and agree. If you have any questions, comments or suggestions about the content of this policy, you can contact us through various contact methods provided by EURAMALL.
1. How do we collect and use your information?
Your personal information that we need/may need to collect and use when you use our products and/or services includes the following two types:
1. In order to provide you with the basic functions of providing our products and / or services, you must authorize us to collect and use the necessary information. If you refuse to provide the information, you will not be able to use our products and / or services properly;
2. In order to provide additional functionality to provide you with our products and / or services, you may choose to authorize the information we collect and use. If you refuse to provide, you will not be able to use the additional features or the functional effects we intend to achieve, but it will not affect the basic functions of your products and / or services.
You understand and agree that:
1. We are committed to creating a wide range of products and services to meet your needs. Due to the wide variety of products and services we offer to you, and the specific product/service range that different users choose to use, the basic/additional functions and the types and ranges of personal information collected and used may differ. The specific product/service function shall prevail;
2, in order to bring you a better product and service experience, we are constantly striving to improve our technology, and then we may introduce new or optimized functions from time to time, may need to collect, use new personal information or change The purpose or method of using personal information. In this regard, we will update the policy, pop-up window, page prompts, etc. to explain to you the purpose, scope and usage of the corresponding information, and provide you with the means to choose your own consent, and with your express consent. Collect and use. In the process, if you have any questions, comments or suggestions, you can contact us through various contact methods provided by EURAMALL, we will answer your questions as soon as possible.
3. Account information display: If you already have a EURAMALL platform account, we may display your above personal information in the EURAMALL platform service (real authentication only shows the result of the certification), and you are on the EURAMALL platform or with EURAMALL The operations performed in the products and services associated with the platform account (you can use the EURAMALL platform account in our EURAMALL/Mobile EURAMALL homepage, “Must have tools”, “Add card” link entries or other product/service portals to use us and / or products or services provided by affiliates), including centralized display of your personal information, preferential benefits, and trade orders through the EURAMALL platform account. We will respect your choice of the EURAMALL platform service and the EURAMALL platform account settings.
(2) Provide you with information on goods or services
In the process of using our services, in order to identify account abnormal status, understand product adaptability, and provide you with page display and search results that better suit your needs, we may automatically collect your usage and store it as network log information. include:
Device Information: We will receive and record information about the device you are using (including device model, operating system version, device settings, unique device identifier, device environment, etc.) based on your specific operation during software installation and/or use. Hardware feature information), information about the location of the device (including your authorized GPS location and sensor information such as WLAN access point, Bluetooth and base station).
Service log information: When you use our website or the products or services provided by the client, we will automatically collect your detailed usage of our services, as a service log, including browsing, click to view, search query, collection, add Go to shopping cart, transaction, after-sales, follow-up sharing information, post information, and IP address, browser type, telecom carrier, language, date and time of access.
Please note that separate device information and service log information are information that does not identify a particular natural person. If we combine such non-personal information with other information to identify a particular natural person or use it in conjunction with personal information, such non-personal information will be treated as personal information during the combined use, except for your authorization. In addition to the provisions of laws and regulations, we will anonymize and de-identify such information.
In order to provide you with information display, search and push services that are more convenient and more suitable for your individual needs, we will extract your preference characteristics based on your device information and service log information, and generate indirect crowd images based on feature tags. Used to display, push, and possibly commercials.
If you don't want to accept commercials that we send to you, you can unsubscribe or close by SMS replies to unsubscribe or other methods we offer. When you use our on-site search service, we also offer options that are not specific to your personal characteristics.
In addition, we will use your above information in order to continually improve and optimize the above features.
(3) Provide you with collection, purchase, attention and sharing functions
As you browse our website or client, you can choose to collect and add items and/or services of interest to your shopping cart, build relationships with the businesses/brands/other members you are interested in, and provide us with us. Functional components share information with other third parties. In the process of using the above functions, we collect service log information including your collection and adding shopping cart records, attention relationships, sharing history, etc. to achieve the above functions and other purposes that we clearly inform.
(4) Helping you complete the order and order management
When you order specific goods and/or services in our products and/or services, we will generate an order for you to purchase the goods and/or services through the system. In the process of placing an order, you need to provide at least your consignee name, shipping address, and consignee contact number, and the order will include the goods and / or service information you purchased, the specific order number, and the order creation. Time, the amount you should pay, we collect this information to help you successfully complete the transaction, secure your transaction, check order information, provide customer service and after-sales service and other purposes that we clearly inform.
You can order goods and/or services for others through EURAMALL, and you will need to provide the above personal information of the actual orderer.
In order to facilitate your understanding of order information and management of order information, we collect the order information generated during the use of our services to show you and facilitate the management of your order.
Additional information can be added/selected to include additional contact numbers, time of receipt, and to ensure accurate delivery of goods or services.
(5) Helping you complete the payment
In order to complete the order payment, you need to provide and select the payment method. We will share your EURAMALL platform account membership name, corresponding bank card, order payment related information and other necessary information related to anti-money laundering legal requirements with the bank. If you choose to provide payment services from other financial institutions, we will also share the necessary information about your bank card payment, including the bank card number and expiration date, with the corresponding financial institution of your choice.
In order for us to know and confirm your payment progress and status in a timely manner, to provide you with after-sales and dispute resolution services, you agree that we can collect information about payment progress from the transaction object, bank or other financial institution of your choice. .
(vi) Helping you deliver goods or services to you
In order to ensure that the goods and / or services you purchase can be delivered smoothly, safely and accurately, we will provide logistics information systems and technical services for the EURAMALL platform, and assign them to the corresponding logistics according to the designation of the main body of goods and / or services. The delivery entity synchronizes the relevant delivery information. You acknowledge and agree that the appropriate logistics delivery entity will inevitably know and use your shipping information for the purpose of delivery.
In order for us to be informed and confirm the delivery progress and status in a timely manner, to provide you with after-sales and dispute resolution services, you agree that we can collect and deliver information about the progress of the delivery from the main body of the logistics related services.
(7) Customer service and dispute handling
In order to protect your account and system security, we need to provide you with the necessary personal information to verify your membership status when you contact us or file an application for sale, sale or dispute resolution.
In order to facilitate contact with you, to help you solve problems or to record the solutions and results of related problems as soon as possible, we may save your communication / call records and related content (including account information, order information, you provide to prove the relevant facts) For additional information, or contact information you have left, we will use your account information and order information if you are consulting, complaining or providing advice on specific orders.
In order to provide services and improve the quality of our services, we may also use your other information, including the information you provided when you contacted the customer service, and the response information sent to us when you participated in the survey.
(8) Provide you with public commenting on comments, questions and answers, etc.
You can post information publicly through our comments, Q&A, forums, photo sharing, live broadcasts and other post-distribution features, including as a member to post graphic/video/live content, post reviews and Q&A content, and as a seller Publish product and/or service related information and store related information.
We may judge whether you can enjoy the corresponding function rights based on your membership type and web log information (for example, only members who have purchased a product can ask questions from other members about the product).
Please note that your publicly posted information may involve personal or even personally sensitive information about you or others, such as when you choose to upload an image that contains personal information. Please consider more carefully whether you share or even share information publicly when using our services.
(9) Providing security for you
To improve the security of your services provided by us and our affiliates and partners, protect the personal and property of you or other users or the public from being compromised, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, cyber attacks , security risks such as network intrusion, more accurately identify violations of laws and regulations or EURAMALL related agreement rules, we may use or integrate your member information, transaction information, equipment information, service log information and our affiliates, partners to get you Authorize or rely on the information shared by law to comprehensively judge your account and transaction risks, conduct identity verification, test and prevent security incidents, and take necessary records, audits, analysis and disposal measures according to law.
(10) Provide other additional services for you
In order to provide you with more convenient, better quality, personalized products and / or services, and strive to enhance your experience, we may collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your basic services such as browsing, searching, and purchasing using EURAMALL, but you may not be able to get the user experience of these additional services. These additional services include:
1. Personalized recommendation service based on location information: We will access your location information after you open the location permission, and provide you with page display, products and/or services that better suit your needs according to your location information, such as You recommend nearby offers.
2, camera / camera-based additional services: you can use the function to scan the code after opening the camera / camera permissions for login, shopping, receive offers, take photos or videos for evaluation, sharing, and specific scenes Features such as face recognition that you authorize. When you use this additional feature for face recognition, we collect your facial features and use them strictly in accordance with your authorized consent. In the future, we intend to use your facial information to provide you with other products and/or service functions. We will confirm with you again.
3. Additional services based on photo/video access and upload of photo albums (picture library/video library): You can use this function to upload your photos/pictures/videos after opening album permission to change your avatar, comment/share Take photos or shop or communicate with customer service to provide proof. We may use the photos/images you upload to identify the item or service you need to purchase, or use a comment that includes the photo or image you uploaded.
4. Additional services related to microphone-based voice technology: You can use the microphone to implement the voice shopping function after turning on the microphone right, or contact the customer service or interact with the customer service robot. In these functions, we will collect your recording content to identify Your shopping needs, or respond to your customer service and dispute resolution needs. Please be aware that even if you have agreed to turn on the microphone, we will only get voice messages through the microphone when you actively click on the microphone icon in the client or record a video.
5. Additional services based on address book information: We will collect your address book information after you open the address book permission, so that you can more conveniently access the contact information in your address book when you shop, without having to manually input it. Including you can directly add the mobile phone number of the contact in the address book; in addition, to enhance the fun of social interaction in the process of using our products and / or services, share the shopping experience with the people you know, with your consent On the premise, we may also encrypt the name and phone number of your contact to help you determine whether your contacts are the same as our members and then establish a contact with EURAMALL for your communication. At the same time, members can choose Turning friend privacy on or off determines whether you can be searched and contacted by other members via mobile number.
6. Calendar-based add-on service: After you open the permission we can read/write to your calendar, we will collect your calendar information to provide you with shopping or to receive rights-related records and reminders.
You understand and agree that the above additional services may require you to activate your location (location), video on your device
(11) Others
1. If the information you provide contains personal information of other users, you must ensure that you have obtained legal authorization before providing such personal information to EURAMALL.
2. If we use the information for other purposes not covered by this policy, or if the information collected for a specific purpose is used for other purposes, or if we take the initiative to obtain your personal information from a third party, we will obtain you in advance. Agree.
If we obtain your information indirectly from a third party, we will clearly request in writing that the third party collect personal information after obtaining your consent in accordance with the law, and inform you of the shared information and sensitive information. Before you provide it to us, you must go through your explicit confirmation and ask the third party to make a commitment to the legality and compliance of the personal information source. If the third party has a violation, we will explicitly ask the other party to bear the corresponding legal responsibility; Our professional security team will perform security hardening on personal information (including sensitive information reporting, sensitive information encryption storage, access control, etc.). We will protect indirectly acquired personal information by using the same protection measures and measures as our own personal information.
3. Exceptions for authorization of consent
You fully understand and agree that we do not require your authorization to collect and use your personal information in the following circumstances, and we may not respond to your request for corrections/modifications, deletions, cancellations, withdrawals, and requests for information:
(1) related to national security and national defense security;
(2) related to public safety, public health, and major public interests;
(3) related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and execution of judgments;
(4) It is difficult to obtain the consent of the person for the protection of the life and property of you or other individuals;
(5) Personal information that you disclose to the public on your own;
(6) Collecting personal information from legally publicly disclosed information, such as legitimate news reports and government information disclosure.
(7) necessary to sign and perform relevant agreements or other written documents with you;
(8) for the maintenance of the safe and stable operation of the products and / or services provided, such as the discovery, disposal of products and / or services;
(9) Required for legitimate news reporting;
(10) When the academic research institution conducts statistical or academic research based on the public interest and provides academic research or description results, the personal information contained in the results is de-identified;
(11) Other circumstances as stipulated by laws and regulations.
Please be aware that, in accordance with applicable law, if we take technical measures and other necessary measures for personal information, the data recipient cannot re-identify a specific individual and cannot recover, or we may de-identify the collected information. , statistical analysis and forecasting, to improve the content and layout of EURAMALL, to provide product or service support for business decisions, and to improve our products and services (including the use of anonymous data for machine learning or model algorithm training), then after such processing The use of the data does not require additional notice and your consent.
4. If we stop operating EURAMALL products or services, we will stop the activities of collecting your personal information in a timely manner, and notify you of the notice of suspension of operation, one by one, or one of the announcements, and we have closed and closed. Business-related personal information is deleted or anonymized.
Second, how do we use cookies and similar technologies?
(a) Cookie
To ensure that your site is up and running, to give you an easier access experience, and to recommend content that may be of interest to you, we store cookies, Flash cookies, or browsers (or associated apps) on your computer or mobile device. Other local stores (collectively "cookies") that typically contain identifiers, site names, and some numbers and characters. With cookies, websites can store data such as your preferences or items in your shopping cart.
You may modify the acceptance of cookies or reject our cookies if your browser or browser additional services allow it. For more information, please see AboutCookies.org. However, if you do this, in some cases it may affect your secure access to our website, and you may need to change your user settings each time you visit our website.
(2) Cookie technology
In addition to cookies, we also use web beacons, pixel tags, ETag and other similar technologies on our website.
For example, the email we send to you may contain an address link to the content of our website. If you click on the link, we will track the click to help us understand your product or service preferences so that we can proactively improve our customers. Service experience. A web beacon is usually a transparent image that is embedded in a website or email. With the pixel tags in the email, we can tell if the email is open. If you don't want your event to be tracked this way, you can unsubscribe from our mailing list at any time.
An ETag (Entity Tag) is an HTTP protocol header that is transmitted between an Internet browser and an Internet server and can be used in place of a cookie. ETag can help us avoid unnecessary server load, improve service efficiency, save resources and energy, and at the same time, we may record your identity through ETag so that we can understand and improve our products or services more deeply. Most browsers provide users with the ability to clear the browser's cached data. You can perform the corresponding data cleanup in the browser settings function. However, please note that if you disable ETag, you may not be able to enjoy a relatively better product or service experience.
3. How do we share, transfer, and publicly disclose your information?
(1) Sharing
We do not share your personal information with companies, organizations and individuals other than the EURAMALL service provider, with the following exceptions:
1. Sharing under statutory circumstances: We may share your personal information in accordance with laws and regulations, litigation, dispute resolution needs, or in accordance with the requirements of the administrative and judicial authorities.
2. Sharing with explicit consent: We will share your personal information with others after obtaining your explicit consent.
3. Share under your active choice: You purchase goods or services through the EURAMALL platform. We will share the necessary information related to the transaction in your order information to the provider of the relevant goods or services according to your choice. Your trading and after-sales service needs.
4. Sharing with affiliates: In order to facilitate our products and services based on the EURAMALL platform account, we recommend information that may be of interest to you, identify abnormal member accounts, and protect the personal and property safety of the EURAMALL affiliates or other users or the public. Infringement, your personal information may be shared with our affiliates and/or their designated service providers. We will only share the necessary personal information and will be bound by the purposes stated in this Privacy Policy. If we share your personal sensitive information or the associated company changes the use and processing of personal information, you will be asked for your consent again.
5. Sharing with Authorized Partners: We may entrust an Authorized Partner to provide certain services to you or perform functions on our behalf, and we will only share you for the legal, proper, necessary, specific and specific purposes stated in this Privacy Policy Statement. Information, authorized partners can only access the information they need to perform their duties, and may not use this information for any other purpose.
Currently, our authorized partners include the following types:
(1) Authorized partners in advertising and analytics services. We will not share your personally identifiable information with partners who provide advertising and analytics services unless we have your permission. We will delegate these partners to process information related to the coverage and effectiveness of the ads, but will not provide your personally identifiable information, or we will de-identify the information so that it does not identify you personally. Such partners may combine this information with other data they legally obtain to perform our commissioned advertising services or decision making recommendations.
(2) Suppliers, service providers and other partners. We send information to suppliers, service providers and other partners who support our business, including the technical infrastructure services we commissioned, analyzing how our services are used, measuring the effectiveness of advertising and services, and providing customers. Service, payment convenience or conduct academic research and investigation.
We conduct strict security testing of the application programming interface (API) and software tool development kit (SDK) for authorized partners to obtain relevant information, and stipulate strict data protection measures with authorized partners to make them follow our mandate. Service descriptions, this Privacy Policy and any other relevant confidentiality and security measures to process personal information.
(2) Transfer
We will not transfer your personal information to any company, organization or individual except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. In the event of a merger, acquisition or bankruptcy liquidation of the EURAMALL service provider, or other circumstances involving mergers, acquisitions or bankruptcy liquidation, if a personal information transfer is involved, we will request a new company or organization holding your personal information to continue. Subject to this policy, we will require the company, organization and individual to re-submit your authorization consent.
(3) Public disclosure
We will only publicly disclose your personal information in the following circumstances:
1. We may disclose your personal information publicly, with your explicit consent or based on your active choice;
2. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of the EURAMALL platform, or to protect the personal safety of the users of the EURAMALL platform or the public from infringement, we may rely on laws and regulations or obtain your consent. Disclosure of your personal information, including related violations and actions taken by the EURAMALL platform. For example, if you seriously violate the EURAMALL rules for selling counterfeit goods, we may publicly disclose your store certification body information and violations.
(4) Exceptions for prior authorization of consent, sharing, transfer, and public disclosure of personal information
In the following cases, sharing, transferring, and publicly disclosing your personal information does not require prior authorization from you:
1. Relevant to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Relevant to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment enforcement;
4. It is difficult to obtain the consent of the person for the protection of the life and property of you or other individuals;
5. Personal information that you disclose to the public on your own;
6. Collect personal information from legally publicly disclosed information, such as legitimate news reports and government information disclosure.
Please be aware that, in accordance with applicable law, if we take technical measures and other necessary measures for personal information, so that the data receiver cannot re-identify a specific individual and cannot recover, then the sharing, transfer, and public disclosure of such processed data need not be required. You will be notified separately and your consent will be obtained.
How do we protect your information?
(1) We have taken protective measures in accordance with industry standards and reasonable and feasible measures to protect your information from unauthorized access, public disclosure, use, modification, damage or loss. For example, when you exchange data between your browser and the server, it is protected by SSL protocol encryption; we also provide HTTPS protocol secure browsing for the EURAMALL website; we use encryption technology to improve the security of personal information; we will use trusted Protection mechanisms prevent personal information from being maliciously attacked; we deploy access control mechanisms to ensure that only authorized personnel have access to personal information; and we conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
(II) We have an advanced data security management system with data as the core and around the data life cycle, and enhance the security of the entire system from the aspects of organizational construction, system design, personnel management, and product technology.
(3) We will take reasonable and feasible measures and try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period of time required to achieve the purposes stated in this policy, unless the law has a mandatory retention requirement.
1. Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;
2. Guarantee the safety and quality of our services for you;
3. Do you agree to a longer retention period;
4. Whether there are other special agreements for the retention period.
After your personal information exceeds the retention period, we will remove or personalize your personal information as required by applicable law.
(4) The Internet is not an absolutely secure environment. When using the EURAMALL platform service, we strongly recommend that you do not use the communication method recommended by the non-EURAMALL platform to send your information. You can connect and share with each other through our services. When you create communications, transactions, or sharing through our services, you can choose who you want to communicate, trade, or share as a third party who can see your trading content, contact information, exchange information, or share content.
When using the EURAMALL service for online transactions, you will inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. Please protect your personal information and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been compromised, please contact EURAMALL customer service immediately so that we can take action according to your application.
Please note that the information you voluntarily share or even share publicly when using our services may involve personal information or even personally sensitive information about you or others. Please consider more carefully whether you share or even share information publicly when using our services.
Please use complex passwords to help us keep your account secure. We will do our best to protect the security of any information you send us. If our physical, technical or management protection facilities are destroyed, resulting in unauthorized access, public disclosure, alteration or destruction of information, resulting in damage to your legal rights, we will bear the corresponding legal responsibilities.
(5) We will update and disclose the security risks, personal information security impact assessment reports, etc. from time to time, which you can obtain through the EURAMALL announcement.
(6) After the unfortunate incident of personal information security, we will inform you according to the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, you can prevent and reduce the risk autonomously. Suggestions, remedies for you, etc. Event-related situations We will inform you by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subject one by one, we will issue a notice in a reasonable and effective manner.
At the same time, we will report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
How do you manage your information?
You can access and manage your information in the following ways:
(1) Query, correct and supplement your information
You have the right to inquire, correct or supplement your information. You can do it yourself by:
1. Log in to EURAMALL, go to the “My EURAMALL” homepage, click on the personal account settings to query, correct personal information and personal account related information;
2. Log in to the mobile phone's EURAMALL client and go to “My EURAMALL-Settings” to query, correct or supplement the personal information, account and security and my shipping address.
3. Log in to EURAMALL and choose to contact customer service, or log in to the phone's EURAMALL client and select "My EURAMALL - Essential Tools · Customer Service" (7*24 hours) for assistance in assisting you to query, correct or supplement your information.
(2) Delete your information
You may delete some of your information in the manner set out in (a) Query, Correct, and Supplement Your Information.
In the following situations, you can ask us to delete your personal information:
1. If we deal with personal information in violation of laws and regulations;
2. If we collect and use your personal information, we do not obtain your explicit consent;
3. If we deal with personal information, it is a serious violation of your agreement;
4. If you no longer use our products or services, or you have voluntarily canceled your account number;
5. If we are no longer providing products or services for you permanently.
If we decide to respond to your request for removal, we will also notify you as much as possible of the subject from which we obtained your personal information and request that it be removed in a timely manner (unless otherwise provided by laws and regulations, or if these entities have independently obtained your authorization) .
After you or we assist you in removing the information, we may not be able to immediately remove the information from the backup system due to applicable legal and security technologies, and we will securely store your personal information and isolate it from any further processing. Until the backup can be cleared or implemented anonymously.
(3) Change the scope of your authorization
Each business function requires some basic personal information to be completed (see "Part 1" of this Privacy Policy). In addition, you can give or withdraw your authorization consent in the "EURAMALL-Account Management" setting or contact the EURAMALL customer service or change the settings of your smart mobile device (for example, you can use the mobile phone EURAMALL "My In EURAMALL-Settings-Privacy, the user who “receives me by mobile number” is retracted.
When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the personal information processing that was previously performed based on your authorization.
(4) Cancellation of your account
You can apply to cancel your account by:
1. Log in to the mobile phone's EURAMALL client and submit the account cancellation application via “EURAMALL-Settings-Accounts and Security-Logout Account”;
2. Log in to EURAMALL and choose to contact customer service, or log in to the phone's EURAMALL client and select “EURAMALL-Customer Xiaomi” (7*24 hours) for assistance to help you apply for cancellation of your account.
After you have voluntarily canceled your account, we will stop providing you with products or services, remove your personal information, or anonymize it as required by applicable law.
(5) Automatic decision making of constraint information systems
In some business functions, we may make decisions based solely on non-manual automatic decision mechanisms such as information systems and algorithms. If these decisions significantly affect your legal rights, you have the right to ask us for an explanation, and we will also provide a method of appeal without violating EURAMALL trade secrets or other user rights or social public interests.
(6) Responding to your above request
To be safe, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
We will respond within 15 days. If you are not satisfied, you can also initiate a complaint through the EURAMALL customer service.
In principle, we do not charge a fee for your reasonable request, but we will charge a fee for discretionary requests that are repeated multiple times and beyond reasonable limits. Information that is not directly related to your identity, unwarranted repetitive information, or the need for excessive technical means (for example, the need to develop new systems or fundamentally change existing practices), risk or legal impossibility for the legal rights of others We may refuse it.
In the following situations, we will not be able to respond to your request as required by law or regulation:
1. Relevant to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Relevant to criminal investigation, prosecution, trial and execution of judgments;
4. There is sufficient evidence to show that the subject of personal information has subjective malice or abuse of rights;
5. Responding to your request will result in serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving trade secrets.
How do we deal with the information of minors?
In e-commerce activities we presume that you have the appropriate civil capacity. If you are a minor, we ask that you ask your parent or guardian to read this privacy policy carefully and use our services or provide us with the information, with the consent of your parent or guardian.
In the case of the collection of personal information of a minor through the consent of the parent or guardian to use our products or services, we will only use, share, transfer, if necessary by law or regulation, parental or guardian's explicit consent or protection of minors. Or disclose this information.
7. How does your information transfer globally?
Personal information collected and generated by us during our domestic operations is stored in China, with the following exceptions:
1. Applicable laws are clearly defined;
2. Obtain your explicit authorization;
3. You conduct personal initiative such as cross-border transactions through the Internet.
In the light of the above, we will ensure that your personal information is adequately protected in accordance with this Privacy Policy.
8. How to update this privacy policy
Our privacy policy may change.
We will not limit your rights under this Privacy Policy without your explicit consent. We will post any changes to our privacy policy on our dedicated page.
For major changes, we will also provide more noticeable notices (including notifications that we will publicize via EURAMALL or even provide you with a pop-up reminder).
Significant changes referred to in this policy include but are not limited to:
1. Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the way in which personal information is used, etc.;
2. We have made major changes in control and other aspects. Such as changes in information controllers caused by mergers and acquisitions, etc.;
3. The main objects of personal information sharing, transfer or public disclosure have changed;
4. Significant changes in your rights to participate in the processing of personal information and how it is exercised;
5. The responsible department, contact method and complaint channel responsible for handling personal information security have changed;
6. The personal information security impact assessment report indicates that there is a high risk.
We will also archive the old version of this Privacy Policy on the EUROMALL special page for your review.
How to contact us
You can contact us in the following ways and we will respond to your request within 15 days:
1. If you have any questions, comments or suggestions about the content of this policy, you can contact us through EURAMALL customer service and online customer service of EURAMALL Service Center;
2. If you find that personal information may be leaked, you can report it by contacting customer service complaints;
If you are dissatisfied with our response, especially if you believe that our personal information processing actions have harmed your legal rights, you can also seek a solution by filing a lawsuit in the court where the defendant's domicile has jurisdiction.